Management and Non-Management Training


As experienced trainers who have worked in many different kinds of organisation, we have developed workshops based on what has been proved to be effective.

Key topics for managers are:

  • Becoming an Effective Leader
  • Motivating and Leading a Team
  • Constructive Management Relationships (including having challenging conversations)
  • Developing a Coaching Style in Management

Key topics for non-managers and managers are:

  • Building Personal Resilience and Mental Toughness
  • Effective Communication in Challenging Situations

We have over 20 years’ experience of developing training and now specialise in management and leadership, coaching skills, effective interpersonal relationships and building personal resilience.

We use a variety of models and theories to underpin our training, and have found particular approaches which are tried and tested and we know to be effective in developing people’s skills and self-awareness.

Please contact us to discuss your training needs.

Testimonials for Training

“I enjoyed your very creative input and your good sense of humour.   I was particularly impressed when you facilitated the beginning of our strategic review. We are still reaping the rewards and this meeting was key to transforming our service.”
Aindreas O’Donovan, Head of Counselling, Academic and Student Affairs, Oxford Brookes University

We value Valerie Fawcett’s Listening and Coaching Skills course because it presents both topics in a way and at a level that is well suited to two groups who have benefited from working together: members of staff who share some responsibility for student welfare, or meet students or colleagues in situations in which they are distressed or under pressure, and also students who have some form of welfare or leadership role. 

The link between listening and coaching skills helps participants to reflect on how best to listen, and then to decide what sort of practical encouragement or information they can offer without giving advice that may be unhelpful or that they not qualified to give. The fact that the two elements of listening and coaching skills can be offered in one day is particularly helpful, and the time required is proportionate and realistic for those whom we have encouraged to take the course.”
Rev. Dr. Andrew Gregory, Chaplain and Welfare Fellow, University College, Oxford

Valerie is a highly-organised and thoughtful professional who gains a good understanding of the needs of her clients. Her style is inclusive and outcome-driven and she manages to achieve the right balance of formality and informality in her sessions. She inspires confidence.”
Sue Bale, Publishing Director, Macmillan Education

Valerie designed and delivered training sessions for reviewers and reviewees on the University of Oxford Personal Development Review (appraisal) scheme.  She worked independently with individual academic departments to tailor requirements to their particular circumstances and cultures. She was always unfailingly prompt, professional in her dealings with all staff and supremely well organized. All her sessions were engaging and well structured and she received excellent feedback from participants at all levels and grades.
Trudy Coe, Head of Professional Development, Oxford Learning Institute, University of Oxford